These Terms & Conditions apply to the use of this website and to services provided by Candice Taylor (ABN 61 510 018 456), an independent disability support provider operating in New South Wales, Australia. This website operates under the domain taylorsupport.com.au for information and communication purposes. By accessing this website or engaging services, you agree to these Terms & Conditions.

About the provider

Candice Taylor is a sole trader providing disability support services to NDIS participants and private clients across the Illawarra and South Coast regions of New South Wales.

Use of this website

The information on this website is provided for general informational purposes only. You agree that you will not use this website for unlawful purposes, attempt to gain unauthorised access to website systems, or copy, reproduce or misuse website content without permission. We may update, suspend or remove website content at any time without notice.

Nature of services

Services are designed to support individuals to live more independently, safely and meaningfully. Services may include daily living support, community access, social support, transport, capacity building, assistance with appointments and personal care. All services are delivered based on individual needs, preferences, goals and safety considerations.

Not medical or clinical advice

Candice Taylor does not provide medical, therapeutic or clinical services. Clients should seek advice from qualified medical or allied health professionals for health-related matters.

Eligibility and acceptance of clients

Services may be provided to NDIS participants (plan-managed or self-managed) and private (non-NDIS) clients. Services may be declined, modified or discontinued if requested supports fall outside scope, safety risks cannot be reasonably managed, or the working relationship becomes inappropriate or unsafe.

Bookings and availability

All services are subject to availability. Bookings are confirmed once agreed in writing (email or message). Ongoing services may be reviewed periodically to ensure suitability.

Fees and payments

Services are charged on an hourly basis and invoices are issued weekly. Payment options include NDIS plan-managed, NDIS self-managed and private invoice. NDIS-funded services comply with current NDIS pricing arrangements. Private invoices must be paid within the timeframe stated on the invoice.

Cancellations

Clients must provide at least 24 hours’ notice to cancel a scheduled service. Cancellations with less than 24 hours’ notice may incur a 50% charge. This applies to both NDIS and private services. No fee applies when adequate notice is provided. See the Cancellation Policy.

Changes to services

Services may be adjusted due to client needs or preferences, safety considerations or availability. Where possible, changes will be communicated in advance.

Client responsibilities

Clients are expected to treat staff with respect and dignity, provide a safe environment for service delivery, communicate changes, risks or concerns promptly, and provide accurate information relevant to support delivery.

Safety and duty of care

A duty of care is owed to all clients and staff. Services may be paused, modified or ended if safety is compromised, aggressive, abusive or unsafe behaviour occurs, or conditions prevent safe service delivery.

Complaints and feedback

Feedback and complaints are welcomed. Complaints can be submitted via email to contact@taylorsupport.com.au and will be acknowledged within 7 business days. See the Complaints & Feedback Policy.

Limitation of liability

To the extent permitted by law, liability is limited to the re-supply of services where applicable, and we are not liable for indirect or consequential loss. Nothing in these Terms limits rights under Australian Consumer Law.

Termination of services

Either party may end services with reasonable notice. Immediate termination may occur where safety is at risk, there is a serious breach of these Terms, or continued service is no longer appropriate.

Changes to these terms

These Terms & Conditions may be updated from time to time. The current version applies once published on this website.