Candice Taylor (ABN 61 510 018 456) understands that plans can change. This Cancellation Policy explains how cancellations are handled to ensure fairness for both clients and service delivery.

Notice period

Clients are asked to provide at least 24 hours’ notice if they need to cancel or change a scheduled service. Notice can be provided by email, message or phone call.

Late cancellations

If a service is cancelled with less than 24 hours’ notice, a 50% cancellation fee may be charged. This applies to NDIS-funded services (where allowed under NDIS guidelines) and to private (non-NDIS) services.

No cancellation fee

No cancellation fee will be charged when at least 24 hours’ notice is provided, or when services are cancelled due to exceptional or emergency circumstances (considered on a case-by-case basis).

NDIS participants

For NDIS participants, cancellation charges are applied in line with current NDIS pricing and guidelines, and may be claimed where applicable and permitted.

Repeated late cancellations

Repeated late cancellations may result in a review of service arrangements, or adjustments to scheduling or service delivery.

Questions or concerns

If you have any questions about this policy, email contact@taylorsupport.com.au.

Review of this policy

This policy may be updated from time to time to ensure it remains fair and aligned with best practice.