Candice Taylor (ABN 61 510 018 456) is committed to delivering disability support services that are safe, respectful, ethical and person-centred. This Code of Conduct outlines the standards of behaviour expected in all interactions with clients, families, carers, representatives and the wider community.

Respect and dignity

All people are treated with respect, courtesy, dignity and consideration of their individual values, culture and beliefs. Every client has the right to feel safe, heard and supported.

Person-centred support

Support is delivered in a way that respects individual choices and preferences, supports independence and autonomy, and aligns with personal goals and support needs. Clients are encouraged to have an active voice in how their supports are delivered.

Professional behaviour

All services are delivered professionally, including clear and respectful communication, appropriate boundaries at all times, reliability and honesty, and acting in the client’s best interests. Unprofessional, inappropriate or misleading behaviour is not tolerated.

Safety and wellbeing

The safety and wellbeing of clients is a priority. This includes acting promptly if a safety concern arises, following safe work practices, and reporting and responding to incidents appropriately. Support may be modified or stopped if safety cannot be maintained.

Zero tolerance for abuse and neglect

There is zero tolerance for abuse, neglect, exploitation, discrimination or harassment. Any concerns will be taken seriously and responded to appropriately.

Privacy and confidentiality

Personal and sensitive information is treated as confidential, only shared when necessary or legally required, and handled in line with the Privacy Policy. Respecting privacy is essential to trust and dignity.

Honest and ethical practice

Services are delivered with integrity and honesty: accurate information about services, transparent communication and ethical decision-making.

Feedback and concerns

Clients are encouraged to ask questions, provide feedback and raise concerns. Feedback and complaints are welcomed and handled respectfully without fear of negative consequences.

Responsibility to raise concerns

If unsafe, unethical or concerning behaviour is observed, it should be reported. Concerns can be raised by emailing contact@taylorsupport.com.au.

Review of this code

This Code of Conduct is reviewed periodically to ensure it remains appropriate and aligned with best practice.