PRIVACY POLICY
Candice Taylor (ABN 61 510 018 456) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you interact with our services or website.
Candice Taylor (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and stakeholders.
This policy applies to clients, website visitors, carers, representatives, and other stakeholders.
1. What Personal Information We Collect
We may collect personal information including, but not limited to:
Name, email address, phone number
Information provided through website contact forms
Information required to deliver disability support services
Details relevant to NDIS-funded supports (where applicable)
Communication records (emails, messages, phone notes)
We only collect information that is reasonably necessary to provide our services or respond to enquiries.
2. How We Collect Personal Information
Personal information may be collected when you:
Submit an enquiry via our website
Contact us by phone or email
Engage our services as a client
Communicate with us as a carer, nominee, or representative
We may also collect limited, non-identifying website usage data through online tools.
3. Website Analytics and Tracking Tools
Our website uses third-party tools to help us understand website usage and improve our services, including:
Google Analytics
Google Tag Manager
Google Ads
Meta (Facebook) Pixel
Other commonly used advertising or analytics pixels
These tools may collect information such as:
IP address (anonymised where possible)
Device type and browser
Pages visited and time spent on the website
This information does not personally identify you and is used for analytics and marketing purposes only.
4. How We Use Personal Information
Personal information may be used to:
Respond to enquiries and requests
Provide disability support services
Manage bookings, schedules, and invoicing
Communicate with clients, carers, or representatives
Meet NDIS, legal, and regulatory obligations
Improve our website, services, and communication
We do not use personal information for purposes unrelated to service delivery without consent.
5. Disclosure of Personal Information
We may disclose personal information where reasonably necessary, including to:
NDIS plan managers or the NDIA (where applicable)
Relevant government or regulatory bodies
Service providers assisting with service delivery
Professional advisers (e.g. accountants, insurers) where required
We do not sell, rent, or trade personal information to third parties.
6. Storage and Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Information may be stored electronically or in hard copy and is only accessible to authorised persons.
7. Accessing and Correcting Personal Information
You may request access to, or correction of, your personal information at any time by contacting:
Email: contact@taylorsupport.com.au
We will respond to requests within a reasonable timeframe, subject to any legal requirements.
8. Retention of Information
Personal information is retained only for as long as necessary to provide services and meet legal, regulatory, and NDIS requirements.
9. Privacy of Children and Vulnerable Persons
We recognise the importance of protecting the privacy of children and people with disability. Information is handled with care, confidentiality, and respect at all times.
10. Complaints About Privacy
If you believe your privacy has been breached, you may contact us at:
contact@taylorsupport.com.au
We will investigate the matter and respond appropriately.
11. Changes to This Policy
This Privacy Policy may be updated from time to time. The current version will apply once published on this website.