Code of Conduct

Candice Taylor (ABN 61 510 018 456) is committed to delivering disability support services that are safe, respectful, ethical, and person-centred.

This Code of Conduct outlines the standards of behaviour expected in all interactions with clients, families, carers, representatives, and the wider community.

1. Respect and Dignity

All people are treated with:

  • Respect

  • Courtesy

  • Dignity

  • Consideration of their individual values, culture, and beliefs

Every client has the right to feel safe, heard, and supported.

2. Person-Centred Support

Support is delivered in a way that:

  • Respects individual choices and preferences

  • Supports independence and autonomy

  • Aligns with personal goals and support needs

Clients are encouraged to have an active voice in how their supports are delivered.

3. Professional Behaviour

All services are delivered professionally, which includes:

  • Clear and respectful communication

  • Appropriate boundaries at all times

  • Reliability and honesty

  • Acting in the client’s best interests

Unprofessional, inappropriate, or misleading behaviour is not tolerated.

4. Safety and Wellbeing

The safety and wellbeing of clients is a priority.

This includes:

  • Acting promptly if a safety concern arises

  • Following safe work practices

  • Reporting and responding to incidents appropriately

Support may be modified or stopped if safety cannot be maintained.

5. Zero Tolerance for Abuse and Neglect

There is zero tolerance for:

  • Abuse

  • Neglect

  • Exploitation

  • Discrimination

  • Harassment

Any concerns will be taken seriously and responded to appropriately.

6. Privacy and Confidentiality

Personal and sensitive information is:

  • Treated as confidential

  • Only shared when necessary or legally required

  • Handled in line with the Privacy Policy

Respecting privacy is essential to trust and dignity.

7. Honest and Ethical Practice

Services are delivered with integrity and honesty.

This includes:

  • Accurate information about services

  • Transparent communication

  • Ethical decision-making

8. Feedback and Concerns

Clients are encouraged to:

  • Ask questions

  • Provide feedback

  • Raise concerns

Feedback and complaints are welcomed and handled respectfully without fear of negative consequences.

9. Responsibility to Raise Concerns

If unsafe, unethical, or concerning behaviour is observed, it should be reported.

Concerns can be raised via:
Email: contact@taylorsupport.com.au

10. Review of This Code

This Code of Conduct is reviewed periodically to ensure it remains appropriate and aligned with best practice.